by Jessica Yaniv | August 30, 2019 11:33 am
Company Offers Preparedness Resources, Information and Assistance
TAMPA, Fla.–(BUSINESS WIRE)–Frontier Communications wants customers to be safe and prepared for the potential impacts from Hurricane Dorian. In addition to securing food, water and storm supplies, Frontier encourages customers to prepare a communications emergency kit that includes lists of important phone numbers, account information, and charging supplies for electronic devices.
“Our thoughts are with our customers and the communities we serve as Frontier teams remain focused on continuing to provide connectivity services to our customers, including major institutions and businesses,” said Melanie Williams, Frontier’s Senior Vice President of Operations, South Region. Frontier serves customers in Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina and Tennessee.
As a helpful guide, Frontier is providing preparedness resources, information and assistance to help customers manage accounts and service requests. These tools include call forwarding, voicemail, a mobile app, remote account management assistance, plus a dedicated online web resource Hurricane Dorian located at https://frontier.com/resources/hurricane-dorian-impact
Added Williams, “Frontier’s Emergency Response Center is activated, and we are taking the necessary steps to prepare and respond with urgency to potential storm impacts. This includes fueling backup power generators, securing and reinforcing our infrastructure facilities and being ready to implement recovery steps immediately following Dorian.”
In addition to customer service at 1-800-921-8101, the following tools can help Frontier customers to manage their accounts as well contact Frontier with service requests:
The following tips can be useful before, during and after a storm:
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) is committed to helping customer navigate internet and entertainment services. As a leader in providing communications services to urban, suburban, and rural communities in 29 states, Frontier offers a variety of services to residential customers including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions over its FiOS and Vantage fiber-optic and its copper networks. Frontier Business offers communications solutions to small, medium, and enterprise businesses. For more information contact 1-888-FRONTIER (1-888-376-6843) or visit www.Frontier.com.
Director of Public Relations
Corporate Communications & External Affairs
Source URL: https://trustednerd.com/2019/08/30/frontier-communications-urges-customers-to-prepare-for-hurricane-dorian/
Copyright ©2020 TrustedNerd unless otherwise noted.