New releases now available globally for every major UC platform and application suite
OTTAWA, Jan. 07, 2019 (GLOBE NEWSWIRE) — Mitel®, a global leader in business communications, today announced updates to the company’s flagship unified communications (UC) solutions to offer businesses more advanced voice, collaboration and contact center features for driving productivity and delivering better customer experiences.
According to leading telecoms and IT analyst firm MZA, UC solutions will continue to represent a significant percentage of the global communications market with on-premises (including virtualized solutions), private cloud and hybrid deployments anticipated to represent almost 80 percent of demand for mid-sized and large enterprises in 2023. Mitel’s MiVoice, MiCollab and MiContact Center solutions address this demand with flexible deployment choices, particularly for organizations with advanced contact center operations, omnichannel interactions or unique integration requirements.
The newly expanded capabilities include the following:
These latest advancements reflect Mitel’s dedication to providing tailored communications and collaboration solutions that accelerate customers’ digital transformation. Designed to increase speed to innovation, Mitel’s product roadmap also delivers high levels of security and enables businesses to leverage emerging technologies like IoT and AI to solve today’s problems and prepare for tomorrow’s challenges.
Visit Mitel’s UC solutions site to learn more about the new releases.
Quotes
“We operate in a complex industry with sharp differences in highs and lows. Within a moment’s time, it can switch from a small volume of requested rides to 250 people in line. Therefore, we have to be quick and flexible in adjusting personnel and the number of vehicles needed,” said Charlotte Dettner, Director of Switchboard and Transport Management, Taxi Stockholm. “This would not be possible without digital transformation and the flexibility of communications solutions powered by Mitel.”
“Businesses are at different points in their cloud journey, and the collaboration solution an individual customer ultimately chooses depends on their operating and economic models,” said Martin Bitzinger, Vice President, Unified Communications Products and Solutions, Mitel. “No matter the industry, company size, or how they are geographically-dispersed, Mitel’s commitment to making communications seamless ensures protection for new and existing investments, as companies seek to drive productivity and create exceptional customer experiences.” Additional Facts
Related Materials
About Mitel A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
Mitel is the registered trademark of Mitel Networks Corporation.
All other trademarks are the property of their respective owners.
Contact Information
Media – North AmericaCamille Beasley469-212-0433[email protected]
Media – EMEA/APACSandrine Quinton +33 (0)130 964 301[email protected]
Industry AnalystsDenise Hogberg469-212-0434[email protected]
Jessica is the founder and editor-in-chief of TrustedNerd.com. Covering major tech shows such as CES, Jessica is always there for the latest tech news. Want your gadget to be reviewed or have a release you'd like to be considered for publishing? Send Jessica an email, jessica [at] trustednerd.com