Verizon Enterprise Solutions announces enhanced voice authentication service for enterprise call centers

November 14 14:00 2018 Print This Article

First-of-its-kind service helps reduce enterprise self-service risk while simplifying the user experience

NEW YORK, Nov. 15, 2018 (GLOBE NEWSWIRE) — Verizon Enterprise Solutions today announced a new solution offering authentication and anti-fraud protection for enterprise call centers on its network. The Verizon VoIP Inbound Anti-Fraud and Authentication service is the first solution on the market to integrate voice and multi-factor authentications, enabling businesses to quickly and cost effectively verify the identity of inbound callers while simplifying the consumer self-service experience.

The solution works by combining Verizon’s media forking capabilities, which enable multiple streams (or branches) of audio and video associated with a single call to be created mid-call, and then sent to different destinations, with Pindrop Security Inc.’s multi-factor anti-fraud and authentication solutions.

Verizon VoIP Inbound Anti-Fraud and Authentication is a cloud-based solution that passively captures and analyzes inbound calls to toll-free numbers within the Verizon network. It enables callers to be identified and verified by voice, removing the need for passwords.

Because the solution is integrated into the Verizon network, it removes the need for enterprises to purchase and deploy on-premise solutions, and enables them to deploy security and anti-fraud capabilities quickly and cost effectively.

“This is really about making it easy for our customers to offer enhanced and secure self-service options to their own customers,” said Alla Reznik, Verizon’s director of Customer Experience (CX). “Integrating voice authentication into the network makes it easier to identify potential fraud, while reducing agent handling times. And of course, removing the need for passwords improves the customer experience! It’s a win win for all.”

“Pindrop’s ability to identify a person’s voice, device and behavior is now integrated with Verizon’s carrier backbone,” said Vijay Balasubramaniyan, CEO and co-founder, Pindrop. “Our machine learning technologies result in a high degree of accuracy for fraud protection and provide frictionless authentication measures before the call even reaches a call center.” 

Learn more about Verizon VoIP Inbound Anti-Fraud and Authentication

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York City, generated $126 billion in 2017 revenues. The company operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers integrated solutions to businesses worldwide. Its Oath subsidiary reaches people around the world with a dynamic house of media and technology brands.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at www.verizon.com/about/news/. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Ilya Hemlin
908.295.7677
[email protected]

 

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Jonathan Yaniv
Jonathan Yaniv

Jonathan is the founder and editor-in-chief of TrustedNerd.com. Covering major tech shows such as CES, Jonathan is always there for the latest tech news. Want your gadget to be reviewed or have a release you'd like to be considered for publishing? Send Jonathan an email, jonathan [at] trustednerd.com

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