Amdocs to Support Safaricom’s Launch of New Digital Services with End-to-end Revenue Assurance Capabilities to Improve Customer Experience

May 09 20:05 2018 Print This Article

Safaricom set to more proactively protect against revenue leakage; optimizing revenue while keeping operational costs at a minimum

ST. LOUIS, May 10, 2018 (GLOBE NEWSWIRE) — Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that Safaricom, a major mobile network operator in Kenya, will introduce innovative new digital services to meet the evolving demands of its 29.5 million customers. It will use revenue assurance technology and expertise from Amdocs to provide more comprehensive and adaptive revenue safeguards for the entire lifecycle of new services across its entire business. 

Safaricom has selected a revenue assurance solution from Amdocs, as part of the holistic Operational Risk Management (ORM) portfolio to take a proactive approach to protecting against revenue leakage, preventing leakage before it occurs and correcting it quickly to improve customer adoption and the consumption of new services.  The solution also includes machine learning and advanced analytics to provide Safaricom with greater process automation to reduce operational costs.  Amdocs will also provide Safaricom with its industry best practices and expertise in developing optimized business processes for revenue assurance to better enable the launch of new digital services faster while also managing customer adoption and consumption.

The project with Safaricom continues to expand Amdocs’ footprint in Africa to help speed the adoption of digital services in this fast-evolving, dynamic region.  As more service providers move into online retail and self-service models and the number of digital transactions per day increases, revenue protection becomes ever more relevant and important.

“In a fast-paced industry, Safaricom needs to continuously innovate and create new products and services for our customers, which means modernizing our procedures and systems for revenue assurance. With our new robust revenue assurance system from Amdocs we can set dynamic thresholds and auto-action mechanisms on alerts to avoid revenue leakage for the life-cycle of our new digital services. By combining this with machine learning, we gain insights on smart new ways to automate processes and thereby have our revenue assurance team spend more time focused on improving the digital customer experience,” said Nicholas Mulila, Director – Risk Management, Safaricom.

“With today’s rapid pace of innovation, service providers like Safaricom are looking for ways to balance the introduction of new digital services in record time and as smoothly as possible while protecting their revenue from unidentified leakage, and ultimately fraud,” said Gary Miles, chief marketing officer of Amdocs. “By integrating cutting edge technology, tools and expertise from Amdocs, Safaricom can now standardize revenue assurance across all lines of its business, while also moving forward with its digital transformation.”

About Amdocs

Amdocs is a leading software and services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more information, visit Amdocs at www.amdocs.com.

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017 filed on December 11, 2017 and our quarterly 6-K form furnished on February 12, 2018.

Media Contacts:

Marcel Kay
Amdocs Public Relations
Tel: +44 (0) 208 727 2664
E-mail: [email protected] 

Paul Campbell
Babel PR for Amdocs
Tel: +44 (0)20 7434 5552
E-Mail: [email protected]  or [email protected] 

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Jonathan Yaniv
Jonathan Yaniv

Jonathan is the founder and editor-in-chief of TrustedNerd.com. Covering major tech shows such as CES, Jonathan is always there for the latest tech news. Want your gadget to be reviewed or have a release you'd like to be considered for publishing? Send Jonathan an email, jonathan [at] trustednerd.com

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