Amdocs Launches Autonomous Service Assurance and Paves the Way to Autonomous Operations

February 25 11:00 2018 Print This Article

BARCELONA, Spain, Feb. 26, 2018 (GLOBE NEWSWIRE) — Today at Mobile World Congress, Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, launched its Autonomous Service Assurance solution, the industry’s first offering to accelerate a service provider’s evolution from the manual network-centric operations of today to the fully autonomous service-driven operations of the future. Autonomous Service Assurance delivers business value for current networks and services and prepares service providers for the software defined and virtualized networks and services of tomorrow.

“Service providers are looking for ways to deliver a superior digital experience for sophisticated services delivered over complex networks,” said Anil Rao, Principal Analyst, Analysys Mason. “Answering this challenge requires operational and assurance systems to be evolved to meet customer demands in real time. Amdocs, with its Autonomous Service Assurance solution, is uniquely positioned to answer this challenge. It includes some of the most important capabilities needed to incrementally evolve operations from the manual approaches used today to the autonomous approach that will be needed in the future.”

Amdocs Autonomous Service Assurance is a first-of-its-kind solution. It designs how the service will be assured upfront at the time the service is launched. It starts assuring the service, natively, at the same instant the service is activated. It learns each and every time an event happens. And it proactively drives the network to keep the service operating to customer and service level agreement (SLA) expectations.

Autonomous Service Assurance delivers advanced software products from Amdocs and its Open Network Ecosystem with a devops approach to automation. It incrementally transforms the assurance technology and processes of a service provider by increasing autonomy each time a service impacting event happens. This elevates the operations team from a reactive operations team to a proactive devops team who is actively engaged in the design and improvement of assurance and operations policies and processes.

“Network operations cannot move from the manual assurance of today to autonomous assurance overnight.  Yet, it is a journey that must be started now if a service provider is to be ready for network function virtualization,” said Angela Logothetis, vice president and CTO of Amdocs Open Network. “Autonomous Service Assurance is a modular platform. It offers multiple entry points and multiple paths to service assurance autonomy. It changes the assurance paradigm from network-centric to service-centric, from reactive to proactive, from predefined to learning, from manual to autonomous. It delivers business benefits today and the benefits increase as the network becomes open and software driven.”

Supporting Resources

  • Learn more about Amdocs Autonomous Service Assurance here, or visit Amdocs at Mobile World Congress (Hall 3, Stand 3G10) in Barcelona
  • Learn more about the AmdocsONE solution also announced today
  • Keep up with Amdocs news by visiting the company’s website
  • Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook, LinkedIn and YouTube

About Amdocs

Amdocs is a leading software and services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017 filed on December 11, 2017 and our quarterly 6-K form furnished on February 12, 2018.

Media Contacts:

Marcel Kay
Amdocs Public Relations
Tel: +44 (0) 208 727 2664
E-mail: [email protected]

Jenn Headley
Hotwire PR for Amdocs
Tel: +1 (212) 897-2156
E-mail: [email protected] or [email protected]

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Jonathan Yaniv
Jonathan Yaniv

Jonathan is the founder and editor-in-chief of Covering major tech shows such as CES, Jonathan is always there for the latest tech news. Want your gadget to be reviewed or have a release you'd like to be considered for publishing? Send Jonathan an email, jonathan [at]

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