Urban Airship Unveils Adaptive Pass Management to Offer Marketers Easy Personalisation and Targeted Real-Time Updates for Every Mobile Wallet Pass

October 25 13:00 2017 Print This Article

LONDON, Oct. 26, 2017 (GLOBE NEWSWIRE) — Today, Urban Airship, a digital growth company, announced the availability of Adaptive Pass Management for Urban Airship Reach, the company’s mobile wallet marketing solution. Adaptive Pass Management will allow marketers to create tailored mobile wallet passes for each customer and orchestrate automated, in-the-moment pass content updates and lockscreen notifications.

According to Deloitte, smartphones are the most popular device for all shopping-related activities in the UK – including browsing a brand’s website. In-store sales are also now being heavily influenced by digital technology making this a crucial time for businesses to move beyond traditional plastic and paper-based loyalty cards and vouchers, and optimise them for mobile to engage customers on their preferred device. Recognising this trend, Urban Airship’s Adaptive Pass Management will help retailers ease into this market change.

At the heart of Adaptive Pass Management is a seamless technology called Adaptive Link™, which allows marketers to easily and automatically create and deliver mobile wallet passes with important personalisation details like the customer’s name, location, OS, member ID, loyalty status/points or product affinities.

By eliminating the need for marketers to work with developers to set up API integrations for pass personalisation, marketers can more quickly launch large-scale mobile wallet marketing campaigns that are personalised, which nearly 80 percent of millennials and almost three-quarters of households with higher incomes are more likely to add to their phones. In addition, Adaptive Link helps more marketers take advantage of built-in functionality like expiration reminders and proximity alerts by automatically adding the 10 nearest stores or locations to each individual customer’s pass.

With Adaptive Pass Management for Urban Airship Reach, membership-based organisations like airlines, hotels, grocery stores, insurance companies or gyms can immediately add value and convenience to passes by showing customers their progress towards bonus incentives and automatically alerting them when new levels are achieved. Others focused on voucher redemption will benefit from having nearby locations instantly added to passes with redemption events triggering additional offers based on customers’ affinities.

“Urban Airship’s mobile wallet marketing solution makes it easy for merchants to maximise the benefits of Android Pay,” said Spencer Spinnell, Director, Business Development, Google. “With simplified personalisation and engagement, brands can get closer to their customers at the right time and place.”

Adaptive Pass Management for Urban Airship Reach includes:

  • Adaptive Link: user-level personalisation through a simple query link
  • Customer Segmentation: target wallet content and notifications based on a customer’s latest context
  • Dynamic Updates: for ongoing mobile wallet pass updates on the same downloaded pass
  • Enterprise-Class APIs: trigger notifications and pass updates from server-side events like a purchase or gate change.
  • Automation: send in-the-moment contextual pass updates and notifications using customers’ latest activity

More than 40 percent of consumers always or often forget to bring paper vouchers or plastic loyalty cards when they shop, and it’s even higher for UK millennials at 57 percent. Transitioning these to mobile wallet passes reduces environmental waste and marketing costs, turning traditional purchase incentives into ongoing engagement. In addition, a recent study of one million Apple Wallet vouchers and loyalty cards of major retail brands found widespread peer-to-peer sharing. Vouchers and discounts were shared to more than four other devices on average, providing a compelling opportunity for business to unlock network effects for growth.

“For the first time, marketers can simply and easily create a personalised, persistent mobile experience on customers’ phones without an app,” said Brett Caine, CEO and president, Urban Airship. “Mobile wallets not only replace legacy plastic and paper loyalty cards and vouchers, they offer a highly visible communications channel and sustained engagement with your most loyal customers.”

Recently, Forrester Research, Inc., named Urban Airship a Leader in “The Forrester WaveTM: Mobile Engagement Automation, Q3 2017.”

About Urban Airship
Urban Airship® is trusted by thousands of businesses to drive growth with mobile. Every day, marketers and developers depend on Urban Airship to deliver billions of digital moments through personalised, interactive notifications that inspire interest and drive action. Urban Airship is used by many of the world’s most admired companies, including Adidas, Alaska Airlines, The Home Depot, NBC Universal, Sky plc and Zillow.

For more information, visit www.urbanairship.com, read our blog and follow us on Twitter or LinkedIn.

Media Contacts:
North America:
Elena Keamy
Bateman Group
+1 415-651-4023
[email protected]
  EMEA:
Meera Trivedi or Luke Whitton
Octopus Group
0203 837 3730
[email protected]
  Corey Gault
Urban Airship
+1 503-206-9164
[email protected]
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Jonathan Yaniv
Jonathan Yaniv

Jonathan is the founder and editor-in-chief of TrustedNerd.com. Covering major tech shows such as CES, Jonathan is always there for the latest tech news. Want your gadget to be reviewed or have a release you'd like to be considered for publishing? Send Jonathan an email, jonathan [at] trustednerd.com

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