Nexthink Adds Highly-Scalable Instant Remediation Capability to its Digital Experience Platform

October 02 08:30 2017 Print This Article

BOSTON, Oct. 03, 2017 (GLOBE NEWSWIRE) — Nexthink®, a leader in digital experience management for enterprises, today launched its most advanced platform to date, which for the first time brings endpoint analytics, end-user feedback and endpoint remediation together in one comprehensive solution. The addition of automation capabilities, Nexthink Act, enables businesses to not only gain visibility and insights into issues affecting endpoint devices, but also to automatically act on and resolve them – immediately or before they occur.

Nexthink’s new automation capabilities close the loop for IT teams looking to offer employees fast, flexible, innovative and secure services while continuously optimizing digital experience in the workplace. The overall platform now includes:

Nexthink Analytics: To collect, analyze and visualize all information from endpoints in real time.
Nexthink Act: To take action on endpoints to improve the user experience and resolve security issues in seconds.
Nexthink Engage: To engage in conversations with users when they are experiencing a situation, to gather unique contextual interaction and feedback and send targeted notifications in real time.
Nexthink Integrate: To take advantage of certified pre-built integrations with all the most popular tools in the IT ecosystem.
Nexthink Enhance: To enhance analytics by comparing discovered data with cloud-based intelligence.

“Our mission is to make digital workplaces much more productive and agile. To meet modern and dynamic enterprise requirements, IT teams must have the ability to not only quickly resolve call-center incidents, but to also proactively prevent them from occurring in the first place,” said Pedro Bados, CEO of Nexthink. “With Nexthink Act, IT teams are seeing the number of incidents decline dramatically while end users benefit from an optimized digital workplace where they can be most productive.”

“Using Nexthink to monitor endpoint devices and engage directly with our end users on the network, we have been able to improve the end-user experience and increase user and IT productivity,” said Nat Ives, Service Development Director, Computacenter. “Now, with Nexthink Act, we can automatically identify and fix issues – it takes the end-user experience to a whole new level.”

Nexthink Act Key Features Include:

  • Assisted Service: Enabling support agents and operations teams to remediate problems quickly by pin-pointing the problem across the entire endpoint population, assessing the impact and taking actions with one click during a troubleshooting session.
  • Self-Help: Delivering proactivity by identifying and bringing issues to the attention of users and enabling them to take action to remediate.
  • Self-Healing: Ensuring that the desired state of computing is continuously maintained by fully automating and resolving problems, in real time, without user impact.
  • On-Demand Analytics: Offering flexible and highly scalable custom, personalized data collection at the endpoint, instead of from a fixed set of metrics.

About Nexthink 
Nexthink provides digital experience management for the enterprise. Leading global companies know that satisfied employees generate more satisfied customers. With Nexthink, organizations can deliver consumer-grade experiences to their employees to increase satisfaction and productivity. Nexthink combines data collection, monitoring, analysis, remediation, intelligence and communication, to engage with employees and gather the right context for continuous optimization. Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass.

Learn more at nexthink.com.

CONTACT: Media contacts:

Linda Pendergast-Savage
Pendergast Consulting
[email protected]
508-224-7905
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Jonathan Yaniv
Jonathan Yaniv

Jonathan is the founder and editor-in-chief of TrustedNerd.com. Covering major tech shows such as CES, Jonathan is always there for the latest tech news. Want your gadget to be reviewed or have a release you’d like to be considered for publishing? Send Jonathan an email, jonathan [at] trustednerd.com

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