Decisiv Launches New Brand Identity

May 22 13:00 2017 Print This Article

GLEN ALLEN, Va., May 23, 2017 (GLOBE NEWSWIRE) — Decisiv, Inc., the leader in Service Relationship Management (SRM) and provider of the first PaaS solution for commercial asset service management, announced today it is unveiling a new brand identity to better reflect its commitment to enhancing how it communicates, interacts with and supports customers, partners, investors, and other key stakeholders.

“Our new brand identity is more than a new look and feel or a logo – it demonstrates that we have fully adopted Web 3.0,” said Michael Riemer, VP Product and Channel Marketing at Decisiv. “Our new branding embodies our drive to be a transformative, action oriented, results driven, dynamic agent for positive change, enabling service value chains in many industrial markets to become strategic, competitive differentiators.”

The Decisiv SRM platform ushers in dramatic improvements in the service management process to elevate customer-provider relationships, enhance asset utilization, extend asset life, and reduce operating costs. It manages millions of service events per year in support of thousands of fleets, service providers and leading brands in the North American commercial vehicle market such as Volvo and Mack, PACCAR Solutions (Kenworth TruckTech+ and Peterbilt SmartLINQ), Hino, WheelTime, Vehicare, Ryder and NationaLease.

“Since we started our journey more than 15 years ago, our solution has become the leading Service Relationship Management platform for commercial, industrial and manufacturing assets on a global basis,” said Dick Hyatt, President and CEO of Decisiv. “Our new brand identity reflects Decisiv’s commitment to revolutionize service event management globally – for any asset type, at any location, using any IIoT diagnostics source.”

The Decisiv SRM platform addresses the antiquated and ineffective service event management processes currently in place for commercial assets.  With supporting technology and communication processes that have not changed much in more than 20 years, commercial assets experience negative impacts on uptime, profitability, and operational efficiencies.

SRM is a strategic business approach that optimizes service value chain efficiency, reduces costs and maximizes asset availability by enabling in-context access to key information, real-time communication and collaboration, and business intelligence tools to enhance decision making and ensure service event consistency.

With a worldwide opportunity to revolutionize service event management, Decisiv has published a new white paper, Service Relationship Management, A Strategic Approach to Commercial Asset Management to provide insights into why SRM should be an important part of any service event management value equation.

About Decisiv, Inc.
Decisiv delivers a Service Relationship Management PaaS solution to leading commercial asset OEMs, service networks and fleets to revolutionize how they communicate and interact around commercial asset maintenance and Industrial IoT. Decisiv’s platform is uniquely targeted to reduce triage and downtime and lower total cost of ownership (TCO) while improving the efficiency and productivity of the entire service supply chain. The Decisiv platform already powers Volvo and Mack ASIST, PACCAR Solutions (Kenworth TruckTech+ and Peterbilt SmartLINQ), Hino INSIGHT, WheelTime LINQ, Vehicare, and NationaLease Fleet 20/20 and is the standard for service event management at more than 1,500 fleets with more than 500,000 assets, and 3,000 dealers and service providers. For information, visit

CONTACT: Contact:
Michael Riemer
VP Product and Channel Marketing
[email protected]
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Jessica Yaniv
Jessica Yaniv

Jessica is the founder and editor-in-chief of Covering major tech shows such as CES, Jessica is always there for the latest tech news. Want your gadget to be reviewed or have a release you'd like to be considered for publishing? Send Jessica an email, jessica [at]

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