FALLS CHURCH, Va., March 27, 2017 (GLOBE NEWSWIRE) — OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.
OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.
The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP. The solution also lets MSP customers escalate alerts to their MSP — either automatically or manually. Alert updates keep customers informed about progress made by their MSP.
“Our new MSP plan comes at an exciting time for the industry,” said OpsGenie CEO, Berkay Mollamustafaoglu. “We can now help our MSP customers communicate even more effectively with their customers while providing them with a sophisticated incident management service at no extra cost. This solution is a major advance on our road map for delivering new products and capabilities to help our customers simplify how they handle the increasingly complex operational challenges they face.”
Mark Mellis of InSpeed Networks is excited about our new MSP solution: “OpsGenie is an infinitely malleable solution that we use in our own service: helping people get the best results from their videoconference and telephony communications. We were trying to figure out how to extend OpsGenie services to our customers and their tech partners, when OpsGenie told us about the new MSP plan. We think our customers are going to be excited about having such a flexible tool to support our service and theirs.”
This news is just one item in a busy winter for OpsGenie. Their other activities included participating in Atlassian Connect Week 2017 in Amsterdam; acting as sponsors for SCALE 15x (Southern California Linux Expo and DevOps Days in Baltimore and Los Angeles); and releasing an impressive set of new and enhanced features and plans to help their users effectively connect to the people they need to reach!
About OpsGenie OpsGenie is an alerting and on-call management solution for MSPs, developers, and operations teams. OpsGenie provides tools and integrations to design actionable alerts, manage on-call schedules and escalations, and ensure that the right people are notified of IT incidents at the right time by means of a wide variety of notification methods. Learn more about the MSP plan at www.opsgenie.com/partnership/msp. About InSpeed Networks InSpeed provides the first and only SD-WAN solution purpose built for voice and videoconferencing. Simple to install and self-adjusting, businesses can now reliably access critical cloud services over any Internet connection—say goodbye to dropped calls, choppy video and unresponsive applications. For more information, visit www.inspeednetworks.com.
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